IT Operations, SaaS & Enterprise IT
Ask what broke, why, and who's affected, then fix it with one approval.
Logs, alerts, tickets, deploys and owners live in different tools; incidents take hours to diagnose.
The question it answers
“What changed before this incident, and which services and customers are affected?”
What changes: Faster root cause, fewer repeat incidents, less alert noise.
All seven layers
How ForgeOrbis works for IT operations.
- 01
Connect
IngestData sources
- Logs
- Metrics
- Traces
- Alerting
- Ticketing (e.g., Jira, ServiceNow)
- CI/CD deploys
- CMDB
- Team chat
- 02
Understand
ExtractFacts from unstructured data
- Incident timelines from chat and tickets
- Error signatures from logs
- Runbooks
- 03
Unify
ResolveWhat must be matched
- Same service across CMDB, monitoring and repo names
- Hosts
- Owners/teams
- 04
Relate
ModelObjects and links (the ontology)
- Service
- Host
- Deployment
- Incident
- Alert
- Ticket
- Team
- Change
- Dependency
- 05
Decide
AskExample question
“What changed before this incident, and which services and customers are affected?”
- 06
Execute
ActApproved actions
- Open/route ticket
- Roll back deploy
- Page owner
- Draft postmortem
- 07
Trust
GovernTrust and compliance
- Secrets redaction
- On-prem processing
- Audit of every automated action
What a pilot measures
Each pilot measures 2 to 3 KPIs you already track, before and after. We publish no benefit numbers until a customer has measured them.
- MTTR
- MTTD
- Repeat-incident rate
- Alert noise ratio
- Change failure rate
Who it is for
- CTO
- Head of SRE/IT operations
- CIO
Where it stands today
What runs today, and what we are still building.
We would rather tell you up front than discover it in week three. A pilot starts with what runs today.
The platform
- 01ConnectIngestPartly live
- 02UnderstandExtractPartly live
- 03UnifyResolveRoadmap
- 04RelateModelPartly live
- 05DecideAskLive
- 06ExecuteActLive
- 07TrustGovernPartly live
Still to build for IT operations
- Enterprise connectorsLayer 1ERP, databases, ticketing, CRM, TMS/WMS, PLM connectors
- Entity resolution (assets/things)Layer 3Vessels, parts, equipment tags, SKUs, sites across systems
Live means shipping in the product today. Partly live means part of the layer ships today and the rest is being built. Roadmap means being built and not available yet. We never show it as available.
Book a pilot
One site, one problem, measured in weeks.
Each pilot measures 2 to 3 KPIs you already track, before and after. We publish no benefit numbers until a customer has measured them.